Pacific Direct is a globally recognised, licensed manufacturer and supplier of retail branded toiletries and quality guest amenities for luxury hotels.
Why Pacific Direct? Overview of Benefits
Brand Boutique of Luxury Toiletries & Guest Amenities
* 'Brand Boutique' - exclusive partnerships with prestigious retail brands permits us to manufacture and supply premium luxury toiletries
* 'Room Operating Solutions' - fully customizable or generic, high quality guestroom supplies
* Niche 5* strategy - focused knowledge and expertise of the luxury market
* Innovative packaging designs and original product ideas developed in wholly-owned manufacturing plants
* Flexible production and product sourcing allowing shorter lead times and quality assurance
* Global Reach - 8 global offices; satisfied customers in 109 countries
* Clear brand strategy - limited supply to ensure hotel differentiation and exclusivity in your marketplace
* Pro-active and knowledgeable consultancy service - we understand hospitality
* Breadth of range - consolidate your guestroom suppliers to save time, money and efforts
Lara Morgan - Biography
Lara Morgan
Lara Morgan is entrepreneurial CEO and owner of Pacific Direct Ltd. Pacific Direct manufactures and supplies luxury branded toiletries and guest amenities to Hotels, Cruise Lines and Airlines. For fourteen years Lara has been at the forefront of innovations for the hotel industry. Her first customer was The Dorchester in London and she has never looked back.
Some people are naturally driven, but Lara Morgan is a virtual whirlwind! Pacific Direct, inspired by the enthusiasm and energy of its founder has demonstrated consistent dynamic growth.
Pacific owns manufacturing plants in two countries (Czech Republic and China), runs offices in eight, and customers in more than 109 countries worldwide! The Pacific dream of becoming a global company has been realised, with strong niche positioning in the luxury segment.
Lara has always believed "if there is a will, there is a way." Huge emphasis is placed upon people and culture, with a strong vision and clear company strategy. Pacific's open style and inclusive management has built a strong customer-orientated team, always ensuring that employee satisfaction is amongst the top management objectives. The energy and leadership of the team continually drives forward business excellence within best practice models and the European Quality Award Framework.
Customer Service Standards
If you have any comments about our customer service standards, or the service you have received from Pacific Direct, we would be delighted to receive your comments. Please click here to email Debbie Hartley, our Customer Services Supervisor.
We are able to produce reports for any given client in any global area. Our fully integrated system allows us to report by:
Product
Geographical region
Hotel or Hotel Group
Value of account
Volume
Customer Service Levels
The objectives of our specialist Sales Managers is to provide an unrivalled consultancy service in order to supply the true needs of our clients.
Each Sales Manager is supported by an Account Manager, who is available on a consultative basis specialising in any given geographical area. These are Pacific Direct team members with one key role, servicing the customer to world-class standards in accordance with globally contracted terms.
Our aim is to contact all hotels with customised contracts on a regular basis to advise on stocks, orders and call off levels. This allows us to ensure that any change in usage volumes is accounted for, allowing for extra production and shipping time to customer.
